Looking for some answers? Please review our updated most frequently asked questions regarding the shelter animals, adoptions, fostering, and other services.
(Last updated 12/14/20)
Dear Marin Humane Community,
In light of this global crisis, we’re taking steps to keep our staff, volunteers, community, and the animals safe. We deeply appreciate your support and want to assure you that the animals in our care and the people who rely on our services remain our top priority.
- Our Novato campus is currently open by appointment only, and we will work online or by phone as much as possible.
- Kitty Corner is currently closed to the public. All feline residents were moved to the Novato shelter where they’ll be cared for.
- Adoptions: We’re offering modified adoptions! If you’re interested in adopting a specific animal, please contact us by phone or email so we can learn a bit more about you and make sure the animal is a good fit for your family. After that, we’ll work with you by phone or email to complete the process, including payment for the adoption fee. When you pick up your new family member, we’ll ask you to follow specific safety protocols to minimize your interactions with our staff. We ask that you follow these carefully, for your safety and for that of our staff. Please contact us by 415.506.6225 or email. You may also view pets available for private rehoming.
- Behavior & Training: Some in-person dog training classes are back! We’re thrilled to be able to offer our popular, in-person dog training classes again (at limited capacity for everyone’s safety).
From beloved classics like “Family Dog 1” and “Puppies in the Park” to Agility and Tricks classes, we’ve got it all! Be sure to click the different tabs in our dog training schedule to find what’s right for you.In addition, we’ve added more virtual cat workshops, too! Learn all about how to raise kittens, teach your cats some tricks, and more!
- Public Spay/Neuter surgeries for privately-owned animals have been suspended at this time.
- Animal Services will provide limited services:
- Any Marin County resident wanting to surrender their animal will be asked to call ahead and discuss their situation.
- Please call us or use our website to report complaints or concerns about animals.
- You can request or renew dog licenses online. Anyone unable to renew their dog’s license due to the inability to get their dog vaccinated will not be penalized at this time.
- We will respond to emergency and priority calls. These include sick or injured animals, animals in distress, and aggressive dogs running at large.
- Our Thrift Shop is closed. Do not leave donations outside the store.
- Humane Education and other Community Engagement activities have moved to an online format. View upcoming events!
- Pet Safety Net and Pet Care Assistance clients and their pets will continue to receive food, supplies, and support. Orders will be filled by staff and volunteers to be delivered to the doorsteps of the clients.
- Volunteer orientations are cancelled until further notice. At this time, we are unable to welcome new volunteers however please check our website for updates. Volunteers scheduled to participate in cancelled activities will be notified.
And lastly, our Humane Education team has compiled some kid-friendly activities during the shelter-in-place order you might be interested in.