Looking for some answers? Please review our updated most frequently asked questions regarding the shelter animals, adoptions, fostering, and other services.
(Last updated 3/25/20)
Dear Marin Humane Community,
In light of this global crisis, we’re taking steps to keep our staff, volunteers, community, and the animals safe. We deeply appreciate your support and want to assure you that the animals in our care and the people who rely on our services remain our top priority.
- Our Novato campus is closed to the public until at least April 7. Due to the shelter-in-place order, we will work online or by phone as much as possible.
- Kitty Corner is closed until at least April 7. All feline residents were moved to the Novato shelter where they’ll be cared for.
- Adoptions will be suspended. However, if you’re interested in adopting an animal you see on our website, please contact us by phone or email and ask to be considered an “interested party” for that animal. This does not guarantee you can adopt the animal but it will let us know you’re interested and we can contact you when we reopen.
- Behavior & Training dog training classes and workshops, including off-site class locations, are cancelled through April 7. Although we can’t do onsite consultations right now, we understand that you may have urgent behavior-related questions. Please feel free to leave a message on our Behavior & Training number (415-506-6280) or email firstname.lastname@example.org, and we will do our best to support you with a phone consultation.
- Public Spay/Neuter surgeries for privately-owned animals have been cancelled.
- Animal Services will provide limited services:
- Any Marin County resident wanting to surrender their animal will be asked to wait, if possible. Please call ahead and discuss your situation.
- Please call us or use our website to report complaints or concerns about animals.
- You can request or renew dog licenses online. Anyone unable to renew their dog’s license due to the inability to get their dog vaccinated will not be penalized for the next six weeks.
- We will respond to emergency and priority calls. These include sick or injured animals, animals in distress, and aggressive dogs running at large.
- Our Thrift Shop is closed until April 7.
- Humane Education and other Community Engagement activities are cancelled.
- Pet Safety Net and Pet Care Assistance clients and their pets will continue to receive food, supplies, and support. Orders will be filled by staff and volunteers to be delivered to the doorsteps of the clients.
- Volunteer orientations are cancelled until further notice. At this time, we are unable to welcome new volunteers however please check our website for updates. Volunteers scheduled to participate in cancelled activities will be notified.
And lastly, our Humane Education team has compiled some kid-friendly activities during the shelter-in-place order you might be interested in.